Support Policy

Azlela Creation Support Policy

At Azlela Creation, customer satisfaction is our top priority. We are committed to providing a seamless and enjoyable shopping experience. Our support team is here to assist you with any inquiries, concerns, or issues you may have regarding your orders or products.

Support Channels

You can reach our support team through the following methods:

• Email: For any questions or assistance, please contact us at info@azlelacreation.shop. We aim to respond to all emails within 24-48 hours.

Support Hours

Our support team is available during the following hours:

• Monday to Friday: 9:00 AM - 6:00 PM (Local Time)
• Saturday: 10:00 AM - 4:00 PM (Local Time)
• Sunday & Public Holidays: Closed

Common Support Topics

1. Order Inquiries: For questions regarding the status of your order, changes, or cancellations, please provide your order number when contacting us.
2. Product Issues: If you receive a damaged or incorrect item, please email us within 7 days of receiving the product. Include clear photos and a description of the issue, and our team will assist you with a replacement or refund.
3. Returns & Exchanges: We accept returns and exchanges in accordance with our return policy, which you can find on our website.
4. Shipping Questions: For inquiries related to shipping times, costs, or tracking your package, reach out to us with your order details.

Response Times

• Standard inquiries: 24-48 hours
• Order-related issues: 24-72 hours (depending on the complexity of the issue)

Urgent Issues

If you have an urgent issue, please mention "URGENT" in the subject line of your email, and we will prioritize your request accordingly.

We appreciate your trust in Azlela Creation and look forward to assisting you!

Azlela Creation
Email: info@azlelacreation.shop