shipping Policy

At Azlela Creation, we strive to provide our customers with reliable and efficient shipping services. Below are the details of our shipping policy:

Shipping Locations

We currently ship to the following regions:

• Domestic Shipping: All regions within India.
• International Shipping: Selected countries worldwide. Please check at checkout if we deliver to your location.

Shipping Times

• Processing Time: All orders are processed within 7-10 business days (excluding weekends and holidays). Once your order is processed, you will receive a confirmation email with tracking information.
• Domestic Shipping: Typically takes 7-15 business days after the order has been processed.
• International Shipping: Delivery times vary depending on the destination country, typically between 21-30 business days after processing.

Shipping Rates

• Domestic Shipping: Flat rate or free shipping on orders over , depending on your location and the size of the order.
• International Shipping: Rates vary depending on the country of delivery and will be calculated at checkout.

Shipping Carriers

We partner with reputable shipping carriers to ensure timely delivery of your products. Our partners include  for domestic shipping and  for international shipping.

Order Tracking

Once your order is shipped, you will receive a tracking number via email. You can use this number to track your order through our shipping partner’s website or the tracking portal on our website.

Shipping Delays

While we strive to ensure prompt delivery, unforeseen circumstances such as customs delays, natural disasters, or pandemics may affect shipping times. In the case of significant delays, we will inform you promptly via email.

Customs, Duties, and Taxes (For International Orders)

• Customs and Import Duties: International orders may be subject to import taxes, customs duties, and fees levied by the destination country. These charges are the responsibility of the recipient and are not included in the shipping costs at checkout.
• Customs Clearance: Customs policies vary from country to country. We recommend contacting your local customs office for more information. Azlela Creation is not responsible for any delays caused by customs clearance.

Lost or Damaged Packages

• Lost Packages: If your package is lost in transit, please contact us at info@azlelacreation.shop with your order and tracking number, and we will work with the carrier to resolve the issue.
• Damaged Packages: If your package arrives damaged, please contact us within 7 days of delivery with photos of the damage, and we will assist you in resolving the issue.

Changes to the Shipping Policy

Azlela Creation reserves the right to update or change this shipping policy at any time. Any changes will be reflected on this page.

Azlela Creation
Email: info@azlelacreation.shop